HOW DO YOU GET THE RIGHT HAIR WHEN BUYING ONLINE?

HOW DO YOU GET THE PERFECT HAIR
WHEN BUYING ONLINE?

The Dream Hair Process

STEP 1: LET'S CHAT

Let's start off by having a face to face chat. We offer free virtual consults where you can ask ALL those burning questions and chat about which piece will work best for you. Plus, take our QUIZ to get to know which product might be best for you.

STEP 2: SEND US YOUR PHOTOS

Next, you'll send us some 'inspiration' pics of what you'd like your hair to look like. If you want to match the piece to your own hair, you'll need to take some accurate photos of your own hair. Click HERE for our guide on sending accurate photos. Or, have a look through Pinterest, Instagram or Google for photos of the hair colour/cut you'd like.

STEP 3: ADD YOUR CUSTOMISATIONS

Straight off the rack doesn't always work for everyone. Make your piece uniquely you by adding customisations to your piece. For example, add a darker root, cut in some curtain bangs or add a darker balayage.

Adding customisations is totally optional.

STEP 4: GET YOUR NEW HAIR

It's that time! You're ready to get your new hair.

But I get it. Adjusting to new hair can be overwhelming. That's why we offer free unboxing consults so you can get aquainted with your new hair with our expert team there to help.

STEP 1: LET'S CHAT

Let's start off by having a face to face chat. We offer free virtual consults where you can ask ALL those burning questions and chat about which piece will work best for you. Plus, take our QUIZ to get to know which product might be best for you.

STEP 2: SEND US YOUR PHOTOS

Next, you'll send us some 'inspiration' pics of what you'd like your hair to look like. If you want to match the piece to your own hair, you'll need to take some accurate photos of your own hair. Click HERE for our guide on sending accurate photos. Or, have a look through Pinterest, Instagram or Google for photos of the hair colour/cut you'd like.

STEP 3: ADD YOUR CUSTOMISATIONS

Straight off the rack doesn't always work for everyone. Make your piece uniquely you by adding customisations to your piece. For example, add a darker root, cut in some curtain bangs or add a darker balayage.

Adding customisations is totally optional.

STEP 4:
GET YOUR NEW HAIR

It's that time! You're ready to get your new hair.

But I get it. Adjusting to new hair can be overwhelming. That's why we offer free unboxing consults so you can get aquainted with your new hair with our expert team there to help.

BOOK YOUR CHAT VIA THE FORM BELOW

Take the first step in getting your ✨dream hair✨

What Else Do You Need to Know About Buying Hair Online?

How do you get the right colour if you can't see me in person?

Lots of practice and a great eye for colour 😉 Since Lusta began, we have helped thousands of women get their perfect colour match. We're the official experts at looking at the photos you send and finding a piece that matches. Plus, our expert Hair Stylist Team have been colouring and cutting wigs and toppers for decades. They really know their stuff when it comes to replicating your inspiration photos.

What happens if I don't like it? Can I return?

Of course! Check out our full returns policy to get all the deets.

In a nut shell, on your first time ordering from Lusta you have 5 days from delivery to decide if the piece is right for you. If for some reason your hair doesn't work out for you, you're entitled to 100% refund or exchange, PLUS we'll pay for the shipping. That means you get to try Lusta totally, entirely, risk-free. Not to brag, but we're the only luxury hair company with a returns policy that good 😉

If you're ordering from Lusta for a subsequent time, you'll have 5 days to decide if the piece is right for you. If you decide to return, you'll be able to exchange the piece OR get a refund for the full amount MINUS our restocking fee of $195AUD.

Customised orders are not entitled to a return or swap. That means if you add any cut or colour from the Lusta team, that piece is made specially for you and we cannot accept a return or swap. If you're new to hair-wearing, you might like to opt for an uncustomised piece so you have the peace of mind that you can return if need be.

How long does shipping take? Where do you ship to?

Wherever you are, we can ship to you ✈️

We use DHL Express (or AusPost) which delivers everywhere in the world. Typically, you'll receive your piece within 5-10 business days. Or, if you're an Aussie, your new hair we will be with you in 1-5 business days.

Plus, shipping is FREE!

If I book a chat, do I have to buy?

No way! You're under no obligation to purchase when you book a chat. Our chats are just a casual way for you to get your hair-wearing questions answered. Even if you're not ready to purchase, we're here to chat.

What can we talk about during our chat?

Literally ANYTHING!
-Your hair loss situation and how to navigate it
-Which type of piece will suit you best
-All those little questions that pop up, like, 'Can I swim in a topper?', 'How do I wash them?' and 'Will people notice?'
-What TV show you're currently obsessed with 😂

Where can I get more info?

We have so many resources to help you navigate the hair-wearing world. Check them out below

Beginner's Guide to Toppers
Beginner's Guide to Wigs
Care Guide
Blog
Videos