If you're shopping for wigs online from the United Kingdom, you're likely to be charged import taxes on your wig. You'll be charged customs duties on all goods sent from outside the UK and the rate depends on the type of good and where they came from. You can check the exact amount of duties fees you'll be charged on the Trade Tarrif website or by contacting the Customs Office.

When you're shopping with Lusta, you might expect to incur duties and taxes. These taxes are not charged by Lusta, but by the UK government.

However, the UK does provide tax exemptions to those with medical conditions, such as Alopecia. Today we're chatting about how you can claim your VAT back on online wig purchases.

*Please note, that all information given is based on information available on the Government UK website. This is in no way legal advice. Please reach out to your local government for more information based on your specific cirumstance.

Can I Claim VAT back on Wigs and Toppers?

If you have hair loss due to a medical condition, you are likely eligible to claim back your VAT. You will need to have a medical diagnosis to claim back VAT.

Here's how 👇

If your hair package was delivered by Royal Mail or ParcelForce, you will need to fill out a BOR286 form.

If your hair package was delivered by another courier company (e.g. DHL), you will need to fill out a C285 form.

Plus, you can claim VAT back on any purchases within the last 3 years.

What if you purchase a hair piece and return it?

You can reclaim customs and duties fees you've paid if you decide to return your piece. You can find out more information on this by clicking HERE.

This seems complicated, is there an easier way?

Actually, yes! DutyRefunds are a UK company who handle the whole process for you. Here are their deets 👇

Website

Email

Just mention you have purchased a Lusta piece and they'll know what to do.

Summary

Claiming back your VAT is a bit of a process, but definitely worthwhile especially when shopping for high-quality pieces.

If you're unsure about the process or wondering whether you're eligible, we recommend reaching out to UK Customs or DutyRefunds.